mb-200 Free Practice Test

- (Exam Topic 2)
You have a Dynamics 365 for Customer Service tenant that has one Sandbox instance and multiple Production instances.
You need to import changes from the Sandbox instance to each of the Production instances with different requirements.
Which types of solutions should you use? To answer, drag the appropriate solution types to the correct requirements. Each solution type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Exam Topic 2)
You are a Dynamics 365 for Customer Service developer. You need to configure a new solution.
What should you configure in the new solution?

1. A. Package type
2. B. Installed date
3. C. Publisher
4. D. Team ownership

Correct Answer: C

- (Exam Topic 2)
You manage the Dynamics 365 for Customer Service environment for an organization. Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

1. A. Microsoft OneDrive for Business
2. B. Microsoft Yammer
3. C. Microsoft OneNote
4. D. Microsoft Skype for Business
5. E. Microsoft Exchange Online

Correct Answer: BDE
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/add-office-365-online-services

- (Exam Topic 2)
You are a Dynamics 365 for Customer Service administrator for a help desk.
Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:
< > >< > >< > >< > >< > >>>< >
Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Exam Topic 2)
You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365. You need to check the latency of the environment.
What should you do?

1. A. Use the organization Insights tool.
2. B. View the Health section of Microsoft Office 365 Admin portal.
3. C. View the Power platform Admin center.
4. D. Run the Dynamics 365 Diagnostics tool.

Correct Answer: D
https://community.dynamics.com/365/customerservice/f/763/t/285347