User-Experience-Designer Free Practice Test

Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day? Choose 3 answers

1. A. Update existing prospect and customer records.
2. B. Log activities such as calls, emails, and notes.
3. C. Review and work through their list of leads or opportunities.
4. D. Create cases from issues.
5. E. Customize and administer Salesforce.

Correct Answer: ADE

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided? Choose 2 answers

1. A. Interview users about the intended use of the product to support the questionnaire creation.
2. B. Obtain user feedback to reinforce known assumptions and support design decisions.
3. C. Diversity feedback by ensuring it features as many unique perspective as possible.
4. D. Review questions to remove assumptions about issues or problem not supported by quantitative data.

Correct Answer: BC

Cloud Kicks wants to drive engagement on its website. Which two Salesforce features should boost engagement? Choose 2 answers

1. A. Einstain Bots
2. B. Automated Invitations
3. C. MyTrailhead
4. D. Salesforce Connect

Correct Answer: CD

A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designerensure the best end-user experience?

1. A. Include all potentially useful fields.
2. B. Make field labels and API names identical.
3. C. Mark all fields as required.
4. D. Group similar fields using sections.

Correct Answer: D

Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.
Which three new records would typically be created when they convert a lead? Choose 3 answers

1. A. Contact
2. B. Activity
3. C. Converted Lead
4. D. Account
5. E. Opportunity

Correct Answer: ACE