Salesforce-Administrator Free Practice Test

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

1. A. Einstein Case Routing
2. B. Auto-response rule
3. C. Case assignment rule
4. D. Case escalation rule

Correct Answer: D

Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?

1. A. Use a record trigger flow.
2. B. Use a scheduled process builder.
3. C. Use a Roll-Up summary.
4. D. Use a scheduled flow

Correct Answer: D

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution? Choose 2 answers

1. A. Validation Rule
2. B. Flow Builder
3. C. Approval Process
4. D. Quick Action

Correct Answer: BC

Universal Containers (UC) customers have provided feedback that their supportcases are not
being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

1. A. Case Escalation Rules
2. B. Case Dashboard Refreshes
3. C. Case Scheduled Report
4. D. Case Assignment Rules

Correct Answer: D

Cloud kicks intends to protect with backups by using the data by using the data export Service.
Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers.

1. A. Metadata Backups are limited a sandbox refresh intervals.
2. B. Data Backups are limited to weekly or monthly intervals.
3. C. Data export service should be run from a sandbox.
4. D. Metadata backups must be run via a separate process.

Correct Answer: AB