Salesforce-Administrator Free Practice Test

At universal Containers, users would like to be able to shareSalesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality? Choose 2 answers

1. A. Collaboration groups are created automatically for every department.
2. B. Object layouts should be configured to include the groups related list.
3. C. The Add Record action must be configured in the group publisher.
4. D. An administrator needs to create a group to enable record sharing

Correct Answer: CD

The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.
What feature can be used to track this in Salesforce?

1. A. Login History
2. B. Lightning Usage App
3. C. User Report
4. D. Permission Set Groups

Correct Answer: B

The administratorat Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

1. A. An escalation rule is changing the case owner on case creation
2. B. The Assignment Rule checkbox is selected by default.
3. C. Another assignment rule is giving ownership to the administrator
4. D. The Owner field is missing on the webform and email template.

Correct Answer: B

Cloud Kickshas a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request? Choose 2 answers

1. A. A user with Read Permission on account.
2. B. A user with manager role above the agent.
3. C. Auser with the System Administrator profile.
4. D. A user with the Manage Cases Permission

Correct Answer: CD

Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

1. A. Re-open the Case.
2. B. Send email notifications.
3. C. Change the Case Priority.
4. D. Re-assign the Case.

Correct Answer: AB