Salesforce-Administrator Free Practice Test

Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates. How should anadministrator accomplish the request?

1. A. Create a workflow role to update the Event Date Field.
2. B. Create an approval process on the Campaign object.
3. C. Create a sharing rule so that other agents can view events.
4. D. Create a campaign for agents to requestevent dates.

Correct Answer: D

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for aSilver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

1. A. Assignment Rules
2. B. Case Rules
3. C. Workflow Rules
4. D. Escalation Rules

Correct Answer: A

The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field tobe marked as qualified.
What tool should the administrator use to fulfill this request?

1. A. Lead Conversion.
2. B. Require Field.
3. C. Workflow Rule
4. D. Validation Rule

Correct Answer: D

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?

1. A. Set temporary business hours for each time zone.
2. B. Adjust the currant business hours to accommodate the Eastern Time Zone.
3. C. Create one set of business hours per time zone.
4. D. Allow the reps to set business hours manually.

Correct Answer: C

Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?

1. A. Use the equals operator and {!$GlobalConstant.True} as the value.
2. B. Use the equals operator and “High Value Customer” as the value.
3. C. Use the contains operator and {!$GlobalConstant.False} as the value.
4. D. Use the contains operator and “High Value Customer” as the value

Correct Answer: A