Sales-Cloud-Consultant Free Practice Test

A sales manager for one of Cloud Kicks" sales territories is unable to see a forecast for the current quarter. How should the consultant resolve this issue?

1. A. Add the sales manager to the Forecasting public group.
2. B. Configure the date filter on the forecast and assign it to the sales manager.
3. C. Set the sales manager as the Forecast Manager for this territory.
4. D. Select the correct forecast on the sales manager's user record.

Correct Answer: C

Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring,
Which solution should the consultant recommend?

1. A. Create a custom object to track the Lead Score and relate it to the Lead.
2. B. Create a custom score field to capture the marketing Campaign's quality.
3. C. Add the Lead Score component to the Lead Detail page.
4. D. Specify a default score of the leads added to the Campaign.

Correct Answer: B

An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show the high level processes the business. CK plans to use the diagram to show the context of a new process within the overall business whole.
What should the admin create to meet this requirement?

1. A. Capability Model
2. B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
3. C. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
4. D. Value Stream Map

Correct Answer: A

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points. Which three approaches should a consultant use to learn about and empathize with the customer?
Choose 3 answers

1. A. Embodying
2. B. Shadowing
3. C. Interviewing
4. D. Role Playing
5. E. Leading Workshops

Correct Answer: ABC

During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference.
What should a consultant do in response to this news?

1. A. Ask the client to sign off on requirements and start the build.
2. B. Update the solution design while the team is out of the office.
3. C. Set up two requirements workshops for the following week.
4. D. Update the project plan and communicate it to stakeholders.

Correct Answer: D