A team member shares with their functional manager some negative details about the performance of another team member that was discussed during the retrospective.
The project manager finds out about this discussion.
What two actions should the project manager take? (Choose two.)
Meet with the entire team to review the ground rules about safe environments.
Correct Answer:
BC
= The project manager should contact the team member who shared the negative details and explain what information can be shared outside the team and what information should be kept confidential. This is to respect the privacy and trust of the other team members and to maintain a safe and collaborative environment. The project manager should also contact the functional manager of the team member who shared the information and invite them to the next retrospective. This is to increase the transparency and alignment between the project team and the functional managers, and to address any issues or concerns that may arise from the performance feedback. References: = PMBOK Guide 7th Edition, Chapter 4: Team Performance, Section 4.3.2: Create a Safe Environment; PMBOK Guide 6th Edition, Chapter 9: Project Resource Management, Section 9.4.2.3: Ground Rules.
During the implementation of a project, the project team discovered a new opportunity. After an internal review, the project team agreed that the opportunity is outside of theproject scope. The project manager decided to update the risk register and escalate the opportunity to a higher level.
What should the project manager do next with this opportunity?
Correct Answer:
D
According to the PMBOK Guide, 7th edition, one of the key practices for project delivery is to “identify and respond to risks and opportunities” (p. 122). This practice involves identifying, analyzing, prioritizing, and implementing responses to risks and opportunities that may affect the project objectives, scope, schedule, cost, quality, or stakeholder satisfaction. The project manager should share the opportunity with another project that may benefit from it, as this will help to maximize the value creation and optimize the use of resources. Establishing a contingency reserve, taking no more action, or further monitoring the opportunity are noteffective ways to handle the situation, as they do not address the root cause of the problem, which is the opportunity that is outside of the project scope. References: PMBOK Guide, 7th edition, p. 122; PMP Exam Content Outline, Domain II: Process, Task 4.
A customer requests additional changes 1 day before the planned change date. How should the project manager respond to the change request?
Correct Answer:
C
According to the PMBOK Guide, the project manager should manage the project scope, including the planning, validation, and control of the scope. The project manager should also manage the project changes, including the initiation, evaluation, approval, and implementationof the changes. In this scenario, the project manager received a request to add additional changes 1 day before the planned change date. This is a potential change to the project scope that may also impact the project time, cost, quality, and other aspects. The best course of action is to review the additional changes and perform integrated change control. This can help the project manager to assess the feasibility and desirability of the change request, and to determine the appropriate response and approval. Reviewing the additional changes and performing integrated change control (option C) is the best solution to the issue, as it demonstrates proactive and effective project scope and change management. Rejecting the changes as the lead time is too short (option A) may not be feasible or ethical, as it may violate the customer’s expectations and satisfaction, and may damage the trust and relationship with the customer. Determining whether the project team is capable of making the changes (option B) may not be sufficient or realistic, as it may ignore or overlook the impact and value of the change request, and may create a conflict or resentment among the project team. Checking if the changes are covered in the statement of work (SOW) (option D) may not be relevant or helpful, as it may not address the change request itself, nor does it account for the possible deviations or changes that may occur during the project execution. References: : Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (6th ed.). Newtown Square, PA: Author1 : Change Request - Project Management Knowledge2 : Managing Change Requests in Project Management [Template]3 : Which Project Documents Need A Change Request For Updates?4
A project manager joins an existing project. One project stakeholder is unhappy with the frequency and types of project updates received and has made a request for more information to be shared. What should the project manager do next?
Correct Answer:
A
The project manager should schedule a meeting with the stakeholder to better understand their request because this is the best way to address the stakeholder’s needs and expectations, and to avoid any misunderstandings or conflicts. The project manager should not assume that the stakeholder’s request is reasonable or unreasonable, but rather seek to understand the rationale, the urgency, and the impact of the request on the project. The project manager should also consider the stakeholder’s influence, interest, and power, and how they may affect the project outcomes. By scheduling a meeting with the stakeholder, the project manager can communicate effectively, negotiate mutually beneficial solutions, and manage the stakeholder’s expectations. The project manager can also use this opportunity to review and update the stakeholder register, the stakeholder engagement plan, and the communications management plan, as needed. References:
✑ A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 3.2.3, page 52
✑ PMP Exam Content Outline, Domain II: Planning, Task 4
An agile team has completed five sprints. The final product is expected to be delivered in another three sprints. The project manager receives a callfrom the technical resource manager that one of the developers must take leave for the next 4 weeks, with no temporary replacement available.
This is going to significantly impact the deliverable. What should the project manager do?
Correct Answer:
A
According to the PMBOK Guide, the project manager should monitor and control the project work, including identifying and responding to risks, issues, and changes that may affect the project objectives. The project manager should also communicate relevant information to the project stakeholders in a timely and appropriate manner. In this scenario, the project manager faces a resource risk that may impact the project deliverable and schedule. The best course of action is to perform an impact analysis to assess the severity and probability of the risk, and then readjust the schedule as needed to accommodate the resource gap. The project manager should also communicate the changes to the customer and other stakeholders, and seek their feedback and approval. This option demonstrates proactive and transparent project management, and aligns with the agile values of customer collaboration and responding to change. Asking the product owner to stretch the delivery team further to complete the final product in the original timeline (option B) may not be feasible or desirable, as it may compromise the quality and scope of the product, and increase the stress and workload of the team. Requesting additional funding from the sponsor to obtain a new resource to fill in the gap (option C) may also be unrealistic or unnecessary, as it may incur additional costs and time to onboard and train the new resource, and may disrupt the existing team dynamics and performance. Informing the customer of the impact immediately and preparing for escalation (option D) may also be premature and counterproductive, as it may create unnecessary panic and conflict, and may undermine the trust and confidence of the customer and other stakeholders. The project manager should first analyze the impact and propose a solution before informing the customer and escalating the issue. References: : Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (6th ed.). Newtown Square, PA: Author1 : Project Management Institute. (2017). Agile Practice Guide. Newtown Square, PA: Author2
