project is currently in the execution phase. Because of the complexity of the project and the large number of regulatory requirements involved,theproject manager decides to hold a management review with senior executives to ensure the successful implementation of project deliverables.
What should the project manager review during the management review to ensure the meeting is effective?
Correct Answer:
D
According to the PMBOK Guide, 6th edition, page 123, a management review is a meeting with senior management and other key stakeholders to review the project performance and address any issues or concerns. The purpose of the management review is to ensure alignment of the project objectives with the organizational strategy, to monitor and control the project progress, and to provide guidance and support to the project manager and the project team. To make the management review effective, theproject manager should review the metrics and key performance indicators (KPIs) that objectively reflect the status of deliverables, such as scope, schedule, cost, quality, risk, and stakeholder satisfaction. These metrics and KPIs should be based on the project management plan and the performance measurement baseline, and should be communicated in a clear and concise manner. The project manager should also highlight any variances, issues, or changes that may affect the project performance or the stakeholder expectations, and propose corrective or preventive actions as needed. The project manager should also seek feedback from senior executives and other stakeholders on the project performance and the proposed actions, and document the outcomes and decisions of the management review. References:
✑ PMBOK Guide, 6th edition, page 123
✑ Free PMP Practice Exam Questions - 120 Sample Test Questions
During a project's closing phase, the project manager identified that the client did not use one particular service. The client then asks the project manager to informally extend the service beyond the contract end date. The contract is clear about the expiration of the service.
How should the project manager address this situation in order to close the project?
Correct Answer:
A
= The project manager should issue a change request and activate the formal change control process to address the situation, because extending the service beyond the contract end date is a deviation from the original scope and schedule of the project. The change request should include the rationale, impact, and benefits of the proposed change, as well as the alternatives and risks. The change request should then be submitted to the appropriate authority (such as the project sponsor, steering committee, or change control board) for review and approval. The formal change control process ensures that the change is properly evaluated, authorized, communicated, and documented. The project manager should not accept, deny, or escalate the request without following the change control process, as this may violate the terms of the contract, compromise the quality of the project deliverables, or create conflicts with the client or other stakeholders. The project manager should also update the project management plan, the project schedule, the project budget, and the project baselines to reflect the approved change, and monitor and control the project performance accordingly. The project manager should also include the change and its outcome in the lessons learned documentation for future reference and improvement. References: = Project Management Professional (PMP) Exam Content Outline, A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Termination of Service Contract: Everything You Need to Know - UpCounsel, The 7-step project closure checklist to end on a high note - Teamwork
A project manager implementing a hybrid project is dealing with multiple stakeholders in a rapidly changing business environment. How should the project manager ensure that the needs of stakeholders are consistently met?
Correct Answer:
A
= The project manager should use iterative life cycles involving stakeholders to ensure that the needs of stakeholders are consistently met. This is the best way to cope with the rapidly changing business environment and to deliver value incrementally. By involving stakeholders in each iteration, the project manager can obtain their feedback, validate their requirements, and incorporate their changes. This also helps to improve the stakeholder satisfaction and engagement, and to reduce the risks and uncertainties. The other options are not the best actions to take in this situation, as they do not address the dynamic nature of the project or the stakeholder needs. References: = A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 1: Introduction, Section 1.4: Project Life Cycle, Page 19-20.
A multicultural team is working on a project. After a few months of observation, the project manager realizes that two teammembers are not responding tothe construction manager properly. The project manager spoke to the team members individually and found that both had cultural differences with the
construction manager.
What should the project manager do to improve the situation?
Correct Answer:
C
According to the PMBOK Guide, 6th edition, page 349, the project manager is responsible for managing the project team and ensuring a positive team environment. One of the tools and techniques for managing the project team is conflict management, which involves identifying, addressing, and resolving conflicts among the project team members and other stakeholders. The project manager should use a collaborative or problem-solving approach to conflict management, which involves discussing the issues openly, listening to different perspectives, and finding a mutually acceptable solution that satisfies the needs and interests of all parties involved. By discussing the team members’ concern with the construction manager and seeking solutions, the project manager can help to resolve the cultural differences, improve the communication and cooperation, and enhance the team performance and morale. References:
✑ PMBOK Guide, 6th edition, page 349
✑ Free PMP Practice Exam Questions - 120 Sample Test Questions
A project manager works with a global virtual team. The team is facing difficulty in communicating with each other and often misses important messages.
This difficulty leads to missed deadlines.
What should the project manager do to enhance project team effectiveness?
Correct Answer:
C
The project manager should identify the root cause of communication issues because this is the first step to address the problem and improve the project team effectiveness. Communication is a vital aspect of project management, especially for global virtual teams, who face various challenges such as time zones, languages, cultures, and technologies. The project manager should analyze the communication needs, preferences, and barriers of the team members and stakeholders, and determine the root cause of the communication issues that are affecting the project performance and quality. The root cause may be related to the communication methods, channels, frequency, content, feedback, or expectations. By identifying the root cause, the project manager can then implement appropriate solutions, such as enhancing the communication plan, using effective tools and techniques, providing training and coaching, establishing trust and rapport, and monitoring and controlling the communication process. References:
✑ A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Seventh Edition, Chapter 3.2.2, page 51
✑ Agile Practice Guide, Chapter 2.1.2, page 15
✑ PMP Exam Content Outline, Domain II: Planning, Task 3
