PMP Free Practice Test

A project manager is performing the role of scrum master for a team of developers. There is a conflict among the developers, generated by differences in how a feature can be delivered.
The project manager organized a few spikes to resolve this conflict. What should the project manager do next?

1. A. Ask the project sponsor to decide which option should be implemented.
2. B. Organize a multivoting event to achieve consensus of the whole team.
3. C. Allow the team to decide on their own which option should be implemented.
4. D. Organize more spike events until consensus of the team is reached.

Correct Answer: C
According to the PMBOK Guide 7th Edition, the project manager should act as a facilitator and coach in an agile environment, which means supporting the team members in their self-organization, collaboration, and decision making. The project manager should also respect the team’s autonomy and empower them to deliver value. Therefore, the best option is to allow the team to decide on their own which option should be implemented, based on the results of the spikes. Asking the project sponsor, organizing a multivoting event, or organizing more spike events are possible actions that the project manager can take later, but they are not the best option to support the team in their agile approach. References: PMBOK Guide 7th Ed., 2.0 The Project Delivery Principles, Page 9; PMBOK Guide 7th Ed., 3.0 The Project Team, Page 23; 1

A major issue about conflicting priorities has been highlighted by the project team with regard to a few stakeholder requirements. What should the project manager do?

1. A. Prioritize other items for the team and deal with the conflicting requirements later.
2. B. Negotiate a common agreement with the involved stakeholders regarding the requirements.
3. C. Escalate to the project management office (PMO) and request a solution for the requirements
4. D. Allow the project team to decide what is the most appropriate requirement to follow

Correct Answer: B
According to the PMBOK Guide, one of the interpersonal skills that a project manager should have is conflict management. Conflict management involves resolving, eliminating, or reducing the impact of conflicts that may arise among stakeholders during the project life cycle. Conflicting stakeholder requirements are a common source of conflict on projects, and the project manager should use appropriate techniques to balance and resolve them. Some of these techniques are: identifying the root cause of the conflict, understanding the stakeholders’ perspectives and interests, finding areas of agreement and common ground, facilitating constructive communication and dialogue, and negotiating a mutually acceptable solution. The project manager should not ignore, avoid, or postpone dealing with the conflicting requirements, as this may lead to more problems and dissatisfaction later. The project manager should also not escalate the issue to the PMO or let the project team decide, as this may undermine the project manager’s authority and responsibility. The project manager should take the lead in resolving the conflict and ensuring that the stakeholder requirements are aligned with the project objectives and scope. References: PMBOK Guide, 6th edition, pages 56-57, 513-514.

A large corporation is transforming itself from a predictive to agile approach. A project team with knowledge of agile practices is experiencing significant conflicts with the executives regarding the processes to be followed. How should these conflicts be resolved?

1. A. Request that the executives use agile practices.
2. B. Include the executives in team retrospectives.
3. C. Train the executives on agile practices.
4. D. Negotiate with the executives and agree on a process.

Correct Answer: D
Negotiating with the executives and agreeing on a process is the best way to resolve the conflicts between the project team and the executives regarding the agile transformation. This approach respects the interests and concerns of both parties and seeks to find a mutually acceptable solution that can support the project success. Requesting that the executives use agile practices or including them in team retrospectives may not be effective if the executives are not willing or able to adopt the agile mindset or values. Training the executives on agile practices may be helpful, but it may not be sufficient to address the specific issues or challenges that the project team is facing. Negotiating and agreeing on a process can help the project team and the executives to align their expectations, communicate their needs, and collaborate on the project delivery. References: PMBOK® Guide, Sixth Edition, Chapter 13, Section 13.5.2.4; Coaching Agile Project Teams - Navigate Conflict, PMI Global Congress 2009—North America, p. 3-4.

At the end of a project with multiple suppliers, the project manager is reviewing the closing process and finds that an unexpected financial balance is remaining. What will help the project manager understand why this has occurred?

1. A. Project audit
2. B. Procurement audit
3. C. Lessons learned
4. D. Organizational process assets (OPAs)

Correct Answer: B
procurement audit is a process that reviews the contracts and contracting processes of a project to determine the completeness, efficacy, and accuracy of the procurement process. It helps identify the lessons learned, best practices, and areas for improvement in procurement management. A procurement audit can help the project manager understand why there is an unexpected financial balance remaining at the end of a project with multiple suppliers, as it can reveal any errors, discrepancies, or inefficiencies in the procurement process that may have affected the project budget. References:
✑ PMI, A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017, p. 487.
✑ Project Victor, What is a procurement audit?, accessed on December 18, 2023.
✑ Project Management Knowledge, Procurement Audits, accessed on December 18, 2023.

A project manager is assigned to a project related to taxes, which will be managed using an agile approach. By reviewing lessons learned from a previous project, the project manager discovers that a key stakeholder is an expert on taxes and is willing to help.
How should the project manager leverage this information?

1. A. Request the functional manager to assign the team from the lessons learned project to the current project to avoid a learning curve.
2. B. Recognize the stakeholders skills are important for the project and evaluate the possibility of the stakeholder supporting the project team.
3. C. Ask the project team to review the lessons learned and have the team contact the stakeholder directly if there are any question
4. D. @]
5. E. Send a request to the project sponsor to hire the stakeholder and have them become part of the project team.

Correct Answer: B
According to the PMBOK Guide 7th Edition, the project manager should engage stakeholders throughout the project life cycle and leverage their expertise, insights, and influence to achieve project objectives. In an agile approach, the project manager should also foster collaboration and communication among the project team and the stakeholders, and encourage feedback and adaptation. In this case, the project manager should recognize the stakeholder’s skills as an asset for the project and evaluate the possibility of the stakeholder supporting the project team, either as a subject matter expert, a customer representative, a mentor, or a sponsor12. References: PMBOK Guide 7th Edition, Chapter 3: Project Performance Domain, Section 3.2: Engage Stakeholders, Page 61; Chapter 5: Project Delivery Approaches and Life Cycles, Section 5.2: Agile Delivery Approach, Page 125.
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