Last year, a company registered a high number of complaints about its customer service. Which of the following tools or lechniques can help to identify the high-priority changes needed to improve that service?
Correct Answer:
D
One of the main purposes for creating a requirements traceability matrix is to:
Correct Answer:
B
A firm implements SharePomt and the business analyst creates the requirements to develop a business analysis repository. In the requirements, the analyst describes a detailed workflow that includes appropriate stakeholders receiving email notifications of certain activities. The SharePoint team needs to know which activities should trigger the notification workflow.
Which workflow trigger should the business analyst incorporate?
Correct Answer:
D
Which technique allows the collection of the maximum number of ideas on a subject from a group without considering the validity or practicality of the ideas?
Correct Answer:
A
The stakeholders for a newly approved project are subject matter experts who are very knowledgeable in the client's business and will provide the project requirements. The project team scheduled separate sessions with each subject matter expert to identify and prioritize the requirements.
Which technique is being used?
Correct Answer:
C
