PL-900 Free Practice Test

- (Exam Topic 5)
A company uses Dynamics 365 Customer Service. The company uses a manual process to manage call escalations.
You must use Power Automate to automate the process for routing escalated calls. You need to create the flow.
Which type of connector should you use?

1. A. Microsoft Excel
2. B. Common Data Service
3. C. Office 365 Users

Correct Answer: B

- (Exam Topic 2)
You create a Power Virtual Agents chatbot.
You need to share the bot with other team members so that they can try out the bot before you share the bot with customers.
What should you use?

1. A. demo website
2. B. live production website
3. C. test chat feature

Correct Answer: C
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-test-bot

- (Exam Topic 1)
You have version 1.0.0.0 of a published Power Apps app. You create and publish version 2.0.0.0 of the app. A customer goes through the process of restoring the previous version of the app.
How many versions of the app are displayed in the Version tab for the app? To answer, select the appropriate option in the answer area.

Solution:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/restore-an-app

Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

- (Exam Topic 5)
You need to use Microsoft Flow to perform data-management tasks when users interact with the sales opportunities in Dynamics 365.
Which three types of triggers can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

1. A. record requested
2. B. record deletion
3. C. record creation
4. D. record updated
5. E. record selected

Correct Answer: BCD
Triggers like When a record is created, When a record is updated, and When a record is deleted initiate your flow within a few minutes of the event occurring. In rare cases, your flow can take up to 2 hours to trigger.
Reference:
https://docs.microsoft.com/en-us/power-automate/connection-dynamics365

- (Exam Topic 3)
A carpet cleaning company uses Dynamics 365 Sales.
The process for entering customer information during onsite sales calls is very complicated. The company wants a simplified screen that allows salespeople to capture the customer name, phone number, and other information while speaking to the customer.
You need to recommend a solution that works on various types of mobile devices. What should you recommend?

1. A. Common Data Service
2. B. Microsoft Flow
3. C. AI Builder
4. D. Canvas app
5. E. Power BI

Correct Answer: E
Reference:
https://powerapps.microsoft.com/en-us/build-powerapps/