- (Exam Topic 3)
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Solution:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 3)
You are designing a Power Virtual Agents chatbot.
You observe that the environment you plan to use does not appear as an option in the Power Virtual Agents user interface.
You need to ensure that you can create the chatbot in the environment that you want to use.
What should you do?
Correct Answer:
A
The environment doesn't show up in the drop-down menu of Power Virtual Agents
Your environment might not show up in the drop-down menu due to one of the following:
The environment doesn't have a database created. To resolve this issue, go to admin.powerplatform.com to create a database in your environment.
The environment is created in an unsupported region.
Reference: https://docs.microsoft.com/en-us/power-virtual-agents/environments-first-run-experience
- (Exam Topic 3)
You are setting up Power Apps security for a company. The company has a CEO, two vice presidents, and 10 managers. Five support representatives report to each manager.
You set up Manager Hierarchy so managers are able to view data only for the representatives who report to them. The CEO must be able to view all data for everyone. All support representatives must be able to view customer information in each other’s data across all managers.
You need to resolve issues that arise during testing.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Box 1: Move the manager and reports to a separate business unit.
Keep the Manager hierarchy, and put the reports to the appropriate business unit.
Note: Two security models can be used for hierarchies, the Manager hierarchy and the Position hierarchy. With the Manager hierarchy, a manager must be within the same business unit as the report, or in the parent business unit of the report’s business unit, to have access to the report’s data. The Position hierarchy allows data access across business units. If you are a financial organization, you may prefer the Manager hierarchy model, to prevent managers’ accessing data outside of their business units. However, if you are a part of a customer service organization and want the managers to access service cases handled in different business units, the Position hierarchy may work better for you.
Box 2: Add the CEO to the representative user record as a manager. Set up Manager and Position hierarchies
The Manager hierarchy is easily created by using the manager relationship on the system user record. You use the Manager (ParentsystemuserID) lookup field to specify the manager of the user.
Note: Depth is used to limit how many levels deep a manager has Read-only access to the data of their reports. For example, if the depth is set to 2, the CEO can see the data of the VP of Sales, VP of Service and Sales and Service Managers. However, the CEO doesn’t see the Sales data or the Support data.
Box 3: Add users to field security
Power Platform's field-level security lets you set which fields users can see or edit. Reference: https://docs.microsoft.com/en-us/power-platform/admin/hierarchy-security https://docs.microsoft.com/en-us/power-platform/admin/field-level-security
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 1)
You need to embed the check-in solution into the communication solution. To answer, select the appropriate
options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Graphical user interface, application, Word Description automatically generated
Box 1: Power Apps Web Studio
Scenario: The check-in solution must continue to function if there are internet issues. If the self-service kiosks are not available, staff must be able to use the check-in solution from within their communication solution.
PowerApps Studio is a browser application used to edit your apps. PowerApps Studio includes a
drag-and-drop canvas in the center of the screen and a screen or object list pane on the left. Properties, Rules, and Advanced Properties for selected screens or controls are displayed in the right pane.
Box 2: in a tab
You can customize the Teams experience by adding Power Apps canvas apps to your channels in Teams using the PowerApps tab.
Does this meet the goal?
Correct Answer:
A
- (Exam Topic 3)
You are customizing a model-driven app for a company. You create a Theme template to ensure the company logo and colors are properly used within these apps.
The theme must meet the following requirements: 
Updated to add the logo Downloaded by the makers to create the app
You need to configure the assets. To answer, drag the appropriate configurations to the correct requirements. Each configuration may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Box 1: Upload the theme elements as new web resources.
Each type of icon is stored as a web resource. Create a web resource first and then set the icons to use them. Alternatively, you can add the icon by creating a new web resource when you define the table properties.
Box 2: Replace an existing UI item's hexadecimal number. Copy and alter the existing theme
The easiest and quickest way to create a new theme is to clone and alter an existing theme. Then save, preview, and publish it. Sign in to Power Apps, select Settings icon (upper right), and then select Advanced settings. Select Customizations, and then select Themes. Under All themes, select the theme you want to clone, such as the CRM Default Theme. Select Clone on the command bar. Replace an existing UI item's hexadecimal number, such as the Title Text Color, with the hexadecimal value that represents the color you want.
For example, the CRM Default Theme was cloned and changed using mostly varying shades of green color. The following screenshots show the new colors for navigation and highlighting. A custom logo was also added that will appear in the upper left corner of an app.
Reference:
https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/create-themes-organization-branding
Does this meet the goal?
Correct Answer:
A
