A client provides a project plan to the assigned project manager and suggests that the project manager and team just need to execute the plan. Upon further investigation, the document contains:
• Purpose
• Scope of work
• Location of work
• Period of performance
• Deliverables schedule
• Applicable standards
• Acceptance criteria
• Special requirements
• Payment schedule
Which of the following documents did the client provide to the project manager?
Correct Answer:
D
The client provided a statement of work (SOW) to the project manager and suggested that the project manager and team just need to execute the plan. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service
provider on what needs to be done and how it will be done.
Which of the following is a typical characteristic of Scrum?
Correct Answer:
C
A self-organized team is a typical characteristic of Scrum, which is an agile framework for managing complex projects. A self-organized team is a group of motivated and skilled individuals who have the autonomy and authority to make decisions and collaborate on how to deliver the project goals. A self-organized team does not rely on a manager or a leader to assign tasks, monitor progress, or resolve issues. Instead, a self-organized team uses Scrum events, such as daily stand-ups, sprint planning, sprint review, and sprint retrospective, to coordinate their work, communicate with each other, and inspect and adapt their process and product123. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 2: Project Methodologies, p. 55; Scrum Characteristics - Scrumversity; What is Scrum? | Scrum.org; Characteristics of a Great Scrum Team | Scrum.org
A project manager is in the closing phase of an IT asset refresh project that involves the disposal of several computers. The project sponsor notified the project manager that the company recently received a penalty as a result of disposing of some computers improperly. Which of the following should have been considered during initial planning to prevent this situation?
Correct Answer:
A
The project manager should have considered environmental, social, and governance (ESG) factors during initial planning to prevent the situation of receiving a penalty for disposing of some computers improperly. ESG factors are criteria that measure the sustainability and ethical impact of an organization’s activities. They include aspects such as environmental protection, social responsibility, human rights, diversity, and corporate governance. Considering ESG factors can help to reduce risks, improve reputation, and enhance performance of an organization12
During the execution phase of a project, the project team faced an unexpected website downtime The project manager how a brainstorming session and the team identified causes and effects tor the problem Now the project team needs to analyze and determine whether the particular cause and effect are related by using one of the following charts.
Which of the following should the team use?
A)
B)
C)
D)
Correct Answer:
A
Option A shows a cause and effect diagram, also known as a fishbone diagram or an Ishikawa diagram1. This is a tool that helps to identify and analyze the root causes of a problem by displaying the possible causes and effects in a graphical format2. A cause and effect diagram can help the project team to determine whether the particular cause and effect are related by using a systematic and logical approach, such as asking “why” questions or using the 5 Whys technique34. A cause and effect diagram is better
than the other options because:
✑ Option B shows a Gantt chart, which is a tool that helps to plan and track the tasks, dependencies, durations, and resources of a project along a timeline5. A Gantt chart does not focus on the causes and effects of a problem, but rather on the sequence and progress of the project activities.
✑ Option C shows a pie chart, which is a tool that helps to compare and visualize the proportions of different categories or segments of data6. A pie chart does not show the relationships between the causes and effects of a problem, but rather the distribution of the data values.
✑ Option D shows a scatter plot, which is a tool that helps to examine the correlation or association between two variables or sets of data7. A scatter plot does not show the causes and effects of a problem, but rather the pattern or trend of the data points.
References = CompTIA Project+ Certification Study Guide8, CompTIA Project+ Certification Exam Objectives9, Cause and Effect Diagrams for PMP1, Cause and Effect Analysis: Using Fishbone Diagram and 5 Whys2, How to Create a Cause and Effect Diagram3, How to Use Cause and Effect Analysis to Solve Business Problems4, What is a Gantt Chart?5, What is a Pie Chart?6, What is a Scatter Plot?7
A project manager does not have the power to reward team members when they accomplish something or penalize them when they fail to perform well. As a result, the project manager is having issues with team members. Which of the following describes this organizational structure?
Correct Answer:
C
A weak matrix organizational structure is one where the project manager has low authority and the functional manager has high authority. The project manager is considered to be a coordinator or an escalator, and the team members are primarily loyal to their functional units. This can cause issues with team motivation, communication, and performance1
