OmniStudio-Consultant Free Practice Test

A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.
What data source is needed when using the TypeAhead element?

1. A. HTTP Action
2. B. Integration Procedure Action
3. C. DataRaptor Post Action
4. D. DataRaptor Extract Action

Correct Answer: D

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

1. A. Policies including type, issue date, amount
2. B. Terms and Conditions for each policy
3. C. Guided troubleshooting process
4. D. Customer name, title, phone, email

Correct Answer: AD

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

1. A. Pass the process type as an input parameter.
2. B. Add more conditional views to branch the OmniScript into logical sections.
3. C. Add more Step elements to create shorter pages.
4. D. Create a specific OmniScript for each business process.

Correct Answer: B

Which two functions can be performed by DataRaptors? Choose 2 answers

1. A. Transform data
2. B. Combine requests into a single response
3. C. Read and write data to external systems
4. D. Read and write data to Salesforce

Correct Answer: AD

A company needs a guided process for their internal support department that will provide the following functionality:
• Allow the user to enter their employee id
• Retrieve name, mobile phone, title, and email using the employee id
• Display the user's details on a page
• On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip? Choose 3 answers

1. A. Messaging
2. B. DataRaptor Post Action
3. C. Calculation Action
4. D. DataRaptor Extract Action
5. E. Steps

Correct Answer: BDE