OmniStudio-Consultant Free Practice Test

Which element allows a user to retrieve data from a single field and display it in a dropdown list?

1. A. Calculation Action
2. B. DataRaptor Extract Action
3. C. Lookup
4. D. Select

Correct Answer: C

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

1. A. Deploy the existing OmniScript to the Community portal using OmniOut.
2. B. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
3. C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
4. D. Duplicate the existing OmniScript and deploy the newscript on the website.

Correct Answer: B

Which three use cases should be implemented using Calculation Procedures & Matrices? Choose 3 answers

1. A. Use a house's address, size, and age of the building to determine an insurance premium.
2. B. Use rules to determine eligible insurance products based on a house's address and age of the building.
3. C. Use location and past usage to determine the monthly cost for an energy product.
4. D. Use the product color and capacity to determine the price of a product.
5. E. Use risk factors for an insured item to determine different insurance product options.

Correct Answer: CDE

An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

1. A. HTTP Action
2. B. Integration Procedure Action
3. C. DataRaptor Post Action
4. D. DataRaptor Transform Action

Correct Answer: B

A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

1. A. Omniscript
2. B. Lightning web components
3. C. Visualforce Page
4. D. FlexCards

Correct Answer: B