OmniStudio-Consultant Free Practice Test

A company is designing a new console for contact center agents. The cards in the console need to display the following:
• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
• "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
• "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

1. A. Using card session variables and a single FlexCard with multiple flyouts
2. B. Using card session variables and multiple FlexCards
3. C. Using card filter and a single FlexCard with multiple flyouts
4. D. Using card filter and multiple FlexCards

Correct Answer: B

A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers

1. A. Datatable
2. B. Remote Action
3. C. Response Action
4. D. Edit Block

Correct Answer: CD

An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?

1. A. DataRaptor Transform with an interface Map
2. B. Aggregation Steps in a Calculation Procedure
3. C. Class-based Calculation Procedure
4. D. Grouped Calculation Matrix

Correct Answer: D

When designing OmniStudio solutions, what are two reasons that explain why Integration Procedures are recommended as the first choice of data sources for FlexCards and OmniScripts?
Choose 2 answers

1. A. They future-proof your front end design.
2. B. They can retrieve Salesforce data from multiple objects faster.
3. C. They combine multiple actions into a single server call.
4. D. They enable better usability in digital interactions.

Correct Answer: BC

What is the purpose of Step elements in OmniScript?

1. A. Allows the user to input data
2. B. Groups elements that extract data
3. C. Enables the use of repeatable blocks
4. D. Organizes the script into one or more pages

Correct Answer: D