When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
Correct Answer:
C
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
• Service category
• Number of hours
• Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row. Which three OmniScript elements should the consultant recommend to meet these requirements? Choose 3 answers
Correct Answer:
ACD
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.
What solution should the consultant recommend?
Correct Answer:
D
A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?
Correct Answer:
B
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
Correct Answer:
BD
