Nonprofit-Cloud-Consultant Free Practice Test

- (Exam Topic 1)
A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

1. A. Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.
2. B. Create a custom field for an ID number and assign the same number to all cases that need to be connected
3. C. Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases
4. D. Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.

Correct Answer: C

- (Exam Topic 1)
A user creating Opportunities wants to avoid manually entering information twice in order to have it appear on both the Opportunity record and the Payment record. Which two steps should be taken to set this up?

1. A. Create Payment Mappings in NPSP Settings.
2. B. Create custom fields on the Payment object.
3. C. Create lookup fields on the Payment object.
4. D. Create a workflow that will copy Payment information to the Opportunity record.

Correct Answer: AB

- (Exam Topic 1)
A nonprofit organization needs to frequently import membership renewal data and daily donation data and needs a different configuration for each.
Which tool should the consultant recommend?

1. A. Salesforce Import Wizard
2. B. NPSP Data Importer
3. C. Salesforce Data Loader
4. D. NPSP Data Import Batch

Correct Answer: B

- (Exam Topic 2)
A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records.
What should the consultant recommend implementing?

1. A. Matching Rules
2. B. Duplicate Rules
3. C. Scheduled Apex Jobs
4. D. Duplicate Jobs

Correct Answer: A

- (Exam Topic 2)
A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management.
What are three reasons the consultant can share to emphasize the value and importance of governance? Choose 3 answers

1. A. Cost savings
2. B. Compliance
3. C. Security
4. D. Technical Interoperability
5. E. Delivery Speed

Correct Answer: ABE