Nonprofit-Cloud-Consultant Free Practice Test

- (Exam Topic 2)
A nonprofit processed a donation, and then the donor asked the nonprofit to also credit their spouse on that gift.
Assuming standard NP5P configuration, what should a consultant recommend to satisfy this request?

1. A. Create an Opportunity Contact Role for the spouse and mark it as primary.
2. B. Create an Opportunity Contact Role for the spouse and set the role to Soft Credit.
3. C. Clone the Opportunity and set the primary contact to the spouse.
4. D. Enable Automatic Soft Credit for household members in NPSP settings.

Correct Answer: D
https://powerofus.force.com/s/article/NPSP-Configure-Automated-Soft-Credits#ariaid-title6

- (Exam Topic 2)
A nonprofit is migrating from a legacy donor management database. The database has donor contact information, donation history, and payment information.
How should the consultant load the data from the database using a single file to create the related records?

1. A. Data Loader
2. B. Data Import Wizard
3. C. NPSP Data Importer
4. D. Workbench

Correct Answer: C
https://sites.google.com/a/cloud4good.com/salesforce-glossary/home/npsp-user-manual/chapter-4-entering-data/

- (Exam Topic 1)
A nonprofit runs a workforce development program for its clients. Job seekers contact the nonprofit via phone, web, and email. The nonprofit wants to track each engagement separately from start to finish. The nonprofit needs to assign job seekers to case managers.
What solution should the consultant propose?

1. A. Create a custom junction object between Contact and Case for the assignment and customize workflow rules.
2. B. Enable web-to-case and customize cases and assignment rules.
3. C. Create a custom multi-select picklist field to track the assignment and customize related lists.
4. D. Enable web-to-lead and customize leads and assignment rules.

Correct Answer: B

- (Exam Topic 2)
A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? Choose 2 answers

1. A. Install NPSP
2. B. Enable My Domain
3. C. Ensure appropriate licenses are provisioned
4. D. Ensure Volunteers for Salesforce is properly configured

Correct Answer: AB

- (Exam Topic 2)
A nonprofit uses Salesforce for fundraising and now wants to provide support for clients through a real-time chat interface with a staff member.
What should the consultant recommended?

1. A. Digital Engagement
2. B. Web-to-Case
3. C. Experience Cloud
4. D. Einstein Bots

Correct Answer: A