A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer:
BD
Explanation/Reference:
Reference: https://docs.microsoft.com/en-us/learn/modules/value-proposition-mrss/1- intro
DRAG DROP
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research, and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Box 1:
You cannot use marketing segments in a campaign.
Box 2:
You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys. Reference: https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists
Does this meet the goal?
Correct Answer:
A
A company uses Dynamics 365 Field Service.
The maintenance manager wants to be able to add a list of questions to work orders to ensure that field technicians follow the same steps when servicing customer equipment. You need to explain to the manager which features are available to meet the requirement.
Which feature should you use?
Correct Answer:
B
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?
Correct Answer:
A
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking- status
DRAG DROP
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Solution:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of -a-customer-or-opportunity
Does this meet the goal?
Correct Answer:
A
