MB-901 Free Practice Test

What are two benefits of using Sales Insights with Dynamic 365 Sales? Each correct Answer presents a complete solution.
NOTE: Each correct selection is worth one point.

1. A. Guides sellers to focus on opportunities at risk.
2. B. Provide end-to-end views of customer journeys.
3. C. Make suggestions for net steps in a sales process.
4. D. Manage and improve artificial intelligence grouping to cases as topics.

Correct Answer: AC

A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company needs to know if Dynamics 365 Talent will meet their other personnel needs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

A company need visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.

1. A. Relationship Analytics
2. B. Data Manger
3. C. Customer Service Insights

Correct Answer: C

A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Solution:


Does this meet the goal?

1. A. Yes
2. B. No

Correct Answer: A

A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company.
What should you recommend?

1. A. Dynamics 365 Sales
2. B. Dynamics 365 Customer insights
3. C. Dynamics 365 Marketing
4. D. Dynamics 365 Human Resources

Correct Answer: A