ITILF Free Practice Test

What are the categories of event described in the UIL service operation book?

1. A. Informational, scheduled, normal
2. B. Scheduled, unscheduled, emergency
3. C. Informational, warning, exception
4. D. Warning, reactive, proactive

Correct Answer: C

Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1: Details of failed changes
2: Updates to the change schedule
3: Reviews of completed changes

1. A. All of the above
2. B. 1 and 2only
3. C. 2 and 3 only
4. D. 1 and 3 only

Correct Answer: A

Which process lists "Understanding patterns of business activity" as a major role?

1. A. Demand Management
2. B. Supplier Management
3. C. Service Desk
4. D. Request Fulfillment

Correct Answer: A

Which of the following statements is CORRECT?

1. A. Process owners are more important to service management than service owners
2. B. Service owners are more important to service management than process owners
3. C. Service owners are as important to service management as process owners
4. D. Process owners and service owners are not required within the same organization

Correct Answer: C

Which of the following is NOT an objective of service transition?

1. A. To ensure that a service can be operated, managed and supported
2. B. To provide training and certification in project management
3. C. To provide quality knowledge and information about services and service assets
4. D. To plan and manage the capacity and resource requirements to manage a release

Correct Answer: B