ITILF Free Practice Test

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

1. A. Whether to buy an application or build it
2. B. Should application development be outsourced
3. C. Who the vendor of the storage devices will be
4. D. Where the vendor of an application is located

Correct Answer: A

What is the primary focus of the business management?

1. A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
2. B. Review of all capacity supplier agreements and underpinning contracts with supplier management
3. C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
4. D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer: D
Reference: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&ved=0CE 0QFjAE&url=http://regions.cmg.org/regions/rmcmg/2010Fall/C MG CM, DM, and PE Integration.ppt&ei=c0A-Uc7eDMeqO9ibgOAN&usg=AFQjCNFgdYh4ouidwk-Zlw-9Nk1pmXJRtw&bvm=bv.43287494,d.ZWU (slide 3)

Availability management is directly responsible for the availability of which of the following?

1. A. IT services and components
2. B. IT services and business processes
3. C. Components and business processes
4. D. IT services, components and business processes

Correct Answer: A

Which of the following should IT service continuity strategy be based on?
1: Design of the service metrics
2: Business continuity strategy
3: Business impact analysis (BIA)
4: Risk assessment

1. A. 1, 2 and 4 only
2. B. 1, 2 and 3 only
3. C. 2, 3 and 4 only
4. D. 1, 3 and 4 only

Correct Answer: C

Where should the definitive authorized versions of all media Configuration Items (CIs) be stored and protected?

1. A. Definitive Media Library
2. B. Definitive Software Store
3. C. Service Knowledge Management System
4. D. Software Secure Library

Correct Answer: A