ITILF Free Practice Test

Which one of the following is NOT a characteristic of a process?

1. A. It is measureable
2. B. It delivers specific results
3. C. It responds to specific events
4. D. It structure an organization

Correct Answer: D

Which two elements of financial management for IT services are mandatory?

1. A. Budgeting and charging
2. B. Accounting and charging
3. C. Budgeting and accounting
4. D. Costing and charging

Correct Answer: C

Which of the following sentences BEST describes a Standard Change?

1. A. A change to the service provider's established policies and guidelines
2. B. A pre-authorized change that has an accepted and established procedure
3. C. A change that is made as the result of an audit
4. D. A change that correctly follows the required change process

Correct Answer: B

The BEST description of an incident is:

1. A. An unplanned disruption of service unless there is a backup to that service
2. B. An unplanned interruption to service or a reduction in the quality of service
3. C. Any disruption to service whether planned or unplanned
4. D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

Correct Answer: B

Which one of the following activities does application management perform?

1. A. Defining where the vendor of an application should be located
2. B. Ensuring that the required functionality is available to achieve the required business outcome
3. C. Deciding who the vendor of the storage devices will be
4. D. Agreeing the service levels for the service supported by the application

Correct Answer: B