ITILF Free Practice Test

Within service design, what is the key output handed over to service transition?

1. A. Measurement, methods and metrics
2. B. Service design package
3. C. Service portfolio design
4. D. Process definitions

Correct Answer: B

Which of the following is NOT an objective of the Operations Management function?

1. A. Swift application of skills to diagnose any IT Operations failures that occur
2. B. Regular scrutiny and improvements to achieve improved service at reduced costs
3. C. First line Incident investigation and diagnosis logged by users
4. D. Maintenance of status quo to achieve stability of day to day processes and activities

Correct Answer: C

What is the objective of Access Management?

1. A. To provide security staff for Data Centers and other buildings
2. B. To manage access to computer rooms and other secure locations
3. C. To manage access to the Service Desk
4. D. To manage the right to use a service or group of services

Correct Answer: D

Which of the following are aspects of Service Design?
1) Architectures
2) Technology
3) Service Management processes
4) Metrics

1. A. 1 only
2. B. 2 and 3 only
3. C. 1, 2 and 4 only
4. D. All of the above

Correct Answer: D

The MAIN purpose of the Service Portfolio is to describe services in terms of?

1. A. Business Value
2. B. Functionality
3. C. IT Assets
4. D. Service Level Requirements

Correct Answer: A