ITILF Free Practice Test

Which of the following are basic concepts used in access management?

1. A. Personnel, electronic, network, emergency, identity
2. B. Rights, access, identity, directory services, service/service components
3. C. Physical, personnel, network, emergency, service
4. D. Normal, temporary, emergency, personal, group

Correct Answer: B

Which process is responsible for frequently occurring changes where risk and cost are low?

1. A. Incident Management
2. B. Request Fulfillment
3. C. Release and Deployment Management
4. D. Access management

Correct Answer: B

Which of the following is the BEST definition of the term service management?

1. A. A set of specialized organizational capabilities for providing value to customers in the form of services
2. B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
3. C. The management of functions within an organization to perform certain activities
4. D. Units of organizations with roles to perform certain activities

Correct Answer: A

Which of the following defines the level of protection in Information Security Management?

1. A. The IT Executive
2. B. The ISO27001 Standard
3. C. The Business
4. D. The Service Level Manager

Correct Answer: C

Which two processes will contribute MOST to enabling effective problem detection?

1. A. Incident and financial management
2. B. Change and release and deployment management
3. C. Incident and event management
4. D. Knowledge and service level management

Correct Answer: C