ITILF Free Practice Test

Which of the following activities is be performed by access management?

1. A. Providing physical security for staff data centers and other buildings
2. B. Managing access to computer rooms and other secure locations
3. C. Managing access to the service desk
4. D. Managing the rights to use a service or group of services

Correct Answer: D

Which one of the following is an objective of service catalogue management?

1. A. Negotiating and agreeing service level agreement
2. B. Negotiating and agreeing operational level agreements
3. C. Ensuring that the service catalogue is made available to those approved to access it
4. D. Only ensuring that adequate technical resources are available

Correct Answer: C

Which of the following should be documented in an incident model?
1: Details of the service level agreement (SLA) pertaining to the incident
2: Chronological order of steps to resolve the incident

1. A. 1 only
2. B. 2 only
3. C. Both of the above
4. D. Neither of the above

Correct Answer: B

When should tests for a new service be designed?

1. A. At the same time as the service is designed
2. B. After the service has been designed, before the service is handed over to Service Transition
3. C. As part of Service Transition
4. D. Before the service is designed

Correct Answer: A

Which one of the following is the BEST definition of the term service management?

1. A. A set of specialized organizational capabilities for providing value to customers in the form of services
2. B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
3. C. The management of functions within an organization to perform certain activities
4. D. Units of organizations with roles to perform certain activities

Correct Answer: A