ITILF Free Practice Test

Which of the following is an example of capabilities?

1. A. Menu driven range of facilities used to access service requests
2. B. Calls to the service desk to register standard changes
3. C. A software update downloaded automatically to all laptops in an organization
4. D. Software to allow programmers to debug code

Correct Answer: B

Reference: http://www.knowledgetransfer.net/dictionary/ITIL/en/Capability.htm

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

1. A. To ensure that a service managed and operated accordance with constraints specified during design
2. B. To design and develop capabilities for service management
3. C. To provide good-quality knowledge and information about services
4. D. To plan the resources required to manage a release

Correct Answer: B

IT Service Continuity strategy should be based on:
1) Design of the service technology
2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment

1. A. 1, 2 and 4 only
2. B. 1, 2 and 3 only
3. C. 2, 3 and 4 only
4. D. 1, 3 and 4 only

Correct Answer: C

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

1. A. Service level management
2. B. Financial management
3. C. Demand management
4. D. Risk management

Correct Answer: B

A single Release unit, or a structured set of Release units can be defined within:

1. A. The RACI Model
2. B. A Release Package
3. C. A Request Model
4. D. The Plan, Do, Check, Act (PDCA) cycle

Correct Answer: B