ITILF Free Practice Test

Which role is accountable for the operational management of a process?

1. A. Process practitioner
2. B. Process manager
3. C. Service manager
4. D. Change manager

Correct Answer: B

Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?

1. A. Service transition planning and support
2. B. Design coordination
3. C. Service level management
4. D. Change management

Correct Answer: B

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

1. A. Service strategy
2. B. Service design
3. C. Service transition
4. D. Service operation

Correct Answer: B
Reference: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library#Service_Design

Which of the following statements is CORRECT?
1: The only phase of the Service Management Lifecycle where value can be measured is Service Operation
2: All of the phases of the lifecycle are concerned with the value of IT services

1. A. Both of the above
2. B. Neither of the above
3. C. 2 only
4. D. 1 only

Correct Answer: C

Which statement about the service portfolio is TRUE?

1. A. The service portfolio includes ail services except those managed by third parties
2. B. It is an integral part of the service catalogue
3. C. It allows the organization unlimited resources when planning for new service deployments
4. D. It represents all resources presently engaged or being released in various stages of the service lifecycle

Correct Answer: D
Reference:.http://docs.livetime.com/LiveTime61/ServiceManager/service_portfolio_management.htm.(Second para)