ITILF Free Practice Test

One of the five major aspects of Service Design is the design of the service solutions. It includes?

1. A. Requirements, resources and capabilities needed and agreed
2. B. Only requirements needed and agreed
3. C. Only capabilities needed and agreed
4. D. Only resources and capabilities needed

Correct Answer: A

Which of the following statements about processes is INCORRECT?

1. A. The output from a process has to conform to operational norms derived from business objectives
2. B. The objective of any IT process should be expressed in terms of business benefits and goals
3. C. A process may define policies, standards and guidelines
4. D. The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"

Correct Answer: D

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

1. A. Each stage should be carried out once in the order Plan-Do-Check-Act
2. B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
3. C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
4. D. The entire cycle should be repeated multiple times to implement Continual Improvement

Correct Answer: D

Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

1. A. Availability Management
2. B. Demand Management
3. C. Financial Management
4. D. Service Level Management

Correct Answer: B

Application Management plays a role in all applications. One of the key decisions to which they contribute is?

1. A. Whether to buy an application or build it
2. B. Should application development be outsourced
3. C. Who the vendor of the storage devices will be
4. D. Where the vendor of an application is located

Correct Answer: A