ITILF Free Practice Test

What is the primary focus of business capacity management?

1. A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
2. B. Review of all capacity supplier agreements and underpinning contracts with supplier management
3. C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
4. D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer: D

Which of the following are the MAIN objectives of incident management?
1: To automatically detect service-affecting events
2: To restore normal service operation as quickly as possible
3: To minimize adverse impacts on business operations

1. A. 1 and 2 only
2. B. 2 and 3 only
3. C. 1 and 3 only
4. D. All of the above

Correct Answer: B

The definitive media library is the responsibility of:

1. A. Facilities management
2. B. Access management
3. C. Request fulfillment
4. D. Service asset and configuration management

Correct Answer: D

Which is the BEST definition of a Configuration Item (CI)?

1. A. An item of hardware or software registered in the asset database
2. B. A collection of information used to describe a hardware or software item
3. C. An asset, service component or other item that is, or will be, under the control of Configuration Management
4. D. Information recorded by the Service Desk when an Incident is reported

Correct Answer: C

Which one of the following is the BEST definition of reliability?

1. A. The availability of a service or component
2. B. The level of risk that affects a service or process
3. C. How long a service or configuration item (CI) can perform its function without failing
4. D. How quickly a service or component can be restored to normal working order

Correct Answer: C