ITILF Free Practice Test

Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1: Details of failed changes
2: Updates to the change schedule
3: Reviews of completed changes

1. A. All of the above
2. B. 1 and 2only
3. C. 2 and 3 only
4. D. 1 and 3 only

Correct Answer: A

There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1: Progress
2: Effectiveness
3: Efficiency
4: ?

1. A. Cost
2. B. Conformance
3. C. Compliance
4. D. Capacity

Correct Answer: C

Which of the following activities is NOT a part of the Derning Cycle?

1. A. Act
2. B. Plan
3. C. Do
4. D. Co-ordinate

Correct Answer: D

Reference: http://itilblues.wordpress.com/2010/03/10/mush-and-room-6-the-deming-cycle/

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

1. A. Event management, incident management, problem management, request fulfillment, and access management
2. B. Event management, incident management, change management, and access management
3. C. Incident management, problem management, service desk, request fulfillment, and event management
4. D. Incident management, service desk, request fulfillment, access management, and event management

Correct Answer: A

Which two elements of financial management for IT services are mandatory?

1. A. Budgeting and charging
2. B. Accounting and charging
3. C. Budgeting and accounting
4. D. Costing and charging

Correct Answer: C