ITILF Free Practice Test

Which of the following types of service should be included in the scope of service portfolio management?
1: Those planned to be delivered
2: Those being delivered
3: Those that have been withdrawn from service

1. A. 1 and 3 only
2. B. All of the above
3. C. 1 and 2 only
4. D. 2 and 3 only

Correct Answer: B

The group that authorizes changes that must be installed faster than the normal process is called the?

1. A. Emergency CAB (ECAB)
2. B. Urgent Change Authority (UCA)
3. C. Urgent Change Board (UCB)
4. D. CAB Emergency Committee (CAB/EC)

Correct Answer: A

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

1. A. Service Transition
2. B. Service Design
3. C. Service Strategy
4. D. Service Operation

Correct Answer: B

Which process is responsible for ensuring that appropriate testing takes place?

1. A. Knowledge management
2. B. Release and deployment management
3. C. Service asset and configuration management
4. D. Service level management

Correct Answer: B

Access management is closely related to which other process?

1. A. Capacity management only
2. B. 3rd line support
3. C. Information security management
4. D. Change management

Correct Answer: C