ITILF Free Practice Test

Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1) Risk assessment
2) Testing of resilience mechanisms
3) Monitoring of component availability

1. A. All of the above
2. B. 1 and 2 only
3. C. 1 and 3 only
4. D. 2 and 3 only

Correct Answer: B

What is a service delivered between two business units in the same organization known as?

1. A. Strategic service
2. B. Delivered service
3. C. Internal service
4. D. External service

Correct Answer: C

Which of the following would be defined as part of every process?
1) Roles
2) Activities
3) Functions
4) Responsibilities

1. A. 1 and 3 only
2. B. All of the above
3. C. 2 and 4 only
4. D. 1, 2 and 4 only

Correct Answer: D

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

1. A. Service level management
2. B. Financial management
3. C. Demand management
4. D. Risk management

Correct Answer: B

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

1. A. Service Transition
2. B. Risk Management
3. C. IT Service Continuity Management
4. D. Availability Management

Correct Answer: A