ITILF Free Practice Test

Which process is responsible for the availability, confidentiality and integrity of data?

1. A. Service catalogue management
2. B. Service asset and configuration management
3. C. Change management
4. D. Information security management

Correct Answer: D

What is the name of the group that should review changes that must be implemented faster than the normal change process?

1. A. Technical management
2. B. Emergency change advisory board
3. C. Urgent change board
4. D. Urgent change authority

Correct Answer: B

Which of the following are benefits to the business of implementing Service Transition?
1) Ability to adapt quickly to new requirements
2) Reduced cost to design new services
3) Improved success in implementing changes

1. A. 1 and 2 only
2. B. 2 and 3 only
3. C. 1 and 3 only
4. D. None of the above

Correct Answer: C

What is the primary focus of business capacity management?

1. A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
2. B. Review of all capacity supplier agreements and underpinning contracts with supplier management
3. C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
4. D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer: D

What type of improvement should be achieved by using the Deming Cycle?

1. A. Rapid, one-off improvement
2. B. Return on investment within 12 months
3. C. Quick wins
4. D. Steady, ongoing improvement

Correct Answer: D