ITILF Free Practice Test

Which of the following is NOT a benefit of using public frameworks and standards?

1. A. Knowledge of public frameworks is more likely to be widely distributed
2. B. They are always free ensuring they can be implemented quickly
3. C. They are validated across a wide range of environments making them more robust
4. D. They make collaboration between organizations easier by giving a common language

Correct Answer: B

What is the definition of an Alert?

1. A. An error message to the user of an application
2. B. A warning that a threshold has been reached or that something has changed
3. C. A type of Incident
4. D. An audit report that indicates areas where IT is not performing according to agreed procedures

Correct Answer: B

Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?

1. A. Services and Infrastructure
2. B. Applications and Infrastructure
3. C. Resources and Capabilities
4. D. Utility and Warranty

Correct Answer: C

Which role is responsible for carrying out the activities of a process?

1. A. Process owner
2. B. Change manager
3. C. Service manager
4. D. Process practitioner

Correct Answer: D

What is IT Governance concerned with?

1. A. Measuring and improving the efficiency and effectiveness of IT processes
2. B. Ensuring that IT processes support the organization's strategies and objectives
3. C. Reducing the total cost of providing services to the business
4. D. Ensuring that targets documented in Service Level Agreements (SLAs) are met

Correct Answer: B