ITILF Free Practice Test

Which of the following could BEST be described as "A decision support and planning tool that projects the likely consequences of a business action"?

1. A. A Problem model
2. B. A Service Improvement Plan (SIP)
3. C. A Request for Change (RFC)
4. D. A Business Case

Correct Answer: D

Which one of the following statements is CORRECT?

1. A. The configuration management system is part of the known error database
2. B. The service knowledge management system is part of the configuration management system
3. C. The configuration management system is part of the service knowledge management system
4. D. The configuration management system is part of the configuration management database

Correct Answer: C

A single Release unit, or a structured set of Release units can be defined within:

1. A. The RACI Model
2. B. A Release Package
3. C. A Request Model
4. D. The Plan, Do, Check, Act (PDCA) cycle

Correct Answer: B

Which of the following provides resources to resolve operational and support issues during Release and Deployment?

1. A. Early Life Support
2. B. Service Test Manager
3. C. Evaluation
4. D. Release Packaging and Build Manager

Correct Answer: A

The BEST description of the purpose of Service Operation is?

1. A. To decide how IT will engage with suppliers during the Service Management Lifecycle
2. B. To proactively prevent all outages to IT Services
3. C. To deliver and support IT Services at agreed levels to business users and customers
4. D. To design and build processes that will meet business needs

Correct Answer: C