ITILF Free Practice Test

Which of the following statements is INCORRECT?

1. A. The SKMS is part of the Configuration Management System (CMS)
2. B. The SKMS can include data on the performance of the organization
3. C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases (CMDB)
4. D. The SKMS can include user skill levels

Correct Answer: A

Which of the following activities is NOT a part of the Derning Cycle?

1. A. Act
2. B. Plan
3. C. Do
4. D. Co-ordinate

Correct Answer: D

Reference: http://itilblues.wordpress.com/2010/03/10/mush-and-room-6-the-deming-cycle/

"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

1. A. Service Operation
2. B. Service Strategy
3. C. Service Transition
4. D. Continual Service Improvement

Correct Answer: C

Which of the following are reasons why ITIL is successful?
1: ITIL is vendor neutral
2: It does not prescribe actions
3: ITIL represents best practice

1. A. All of the above
2. B. 1 and 3 only
3. C. 1 and 2 only
4. D. 2 and 3 only

Correct Answer: A

Which of the following activities is NOT a part of the Deming Cycle?

1. A. Act
2. B. Plan
3. C. Do
4. D. Coordinate

Correct Answer: D