ITILF Free Practice Test

In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

1. A. Service Transition
2. B. Service Design
3. C. Service Strategy
4. D. Service Operation

Correct Answer: B

Which process is responsible for managing relationships with vendors?

1. A. Change management
2. B. Service portfolio management
3. C. Supplier management
4. D. Continual service improvement

Correct Answer: C

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

1. A. Service asset and configuration management
2. B. Event management
3. C. Service catalogue management
4. D. Problem management

Correct Answer: B

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

1. A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
2. B. Public frameworks are always cheaper to adopt
3. C. Public frameworks are prescriptive and tell you exactly what to do
4. D. Proprietary knowledge has been tested in a wide range of environments

Correct Answer: A

When should tests for a new service be designed?

1. A. At the same time as the service is designed
2. B. After the service has been designed, before the service is handed over to Service Transition
3. C. As part of Service Transition
4. D. Before the service is designed

Correct Answer: A