GCP-GC-REP Free Practice Test

Your customizations in the interaction view remain in effect even if you leave and return to the view.

1. A. True
2. B. False

Correct Answer: A

Which of the following are available report file formats for export? (Choose three.)

1. A. .doc
2. B. .xls
3. C. .txt
4. D. .docx
5. E. .xlsx
6. F. .pdf

Correct Answer: ABF

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

1. A. Genesys Cloud Admin
2. B. Genesys Cloud User
3. C. Genesys Cloud Reporting
4. D. Genesys Cloud Supervisor

Correct Answer: C

Which view displays current metrics and information about the queues if you have a membership?

1. A. Queues Activity
2. B. Queues Performance
3. C. My Queues Activity
4. D. Queues

Correct Answer: A

Which report calculates a Monthly Service Level?

1. A. Queue Metrics Report
2. B. Queue Wrap-up Summary Report
3. C. Queue Metrics Summary Report
4. D. Queue Metrics Interval Report

Correct Answer: C