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QUESTION 11
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
Correct Answer:
D
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
QUESTION 12
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
Correct Answer:
C
QUESTION 13
What is a DNC list?
Correct Answer:
C
QUESTION 14
What does it imply when a campaign does not dial a list of telephone numbers?
Correct Answer:
A
Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/
QUESTION 15
What would you select from the Performance menu to view real-time statistics for all active campaigns?
Correct Answer:
C
Reference:
https://help.mypurecloud.com/articles/outbound-campaign-details-view/
