GCP-GC-ADM Free Practice Test

What statements are true regarding contact lists used for outbound campaigns? (Choose
three.)

1. A. Contact lists must contain the home phone number and first and last name fields, at a minimum
2. B. Contact lists are read-only and cannot be updated by the agents
3. C. A contact list can have its own unique structure, including an arbitrary number of phone number types
4. D. Each campaign can have its own contact list, or contact lists can be shared among campaigns
5. E. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Correct Answer: CDE
Reference: https://help.mypurecloud.com/articles/contact-lists-view/

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

1. A. The agent may or may not complete after call wor
2. B. The system will set them to Available after an interaction complete
3. C. They are responsible for setting their availability appropriately if performing After Call Work.
4. D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reache
5. E. The agent may set themselves to Available if they complete their After Call Work early.
6. F. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
7. G. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reache
8. H. The agent may not set themselves to Available if they complete their After Call Work early.

Correct Answer: D
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

What are callable time sets?

1. A. Callable Time Sets allow you to define calling times for various time zone
2. B. Multiple Callable Time Sets can then be associated with a single campaign.
3. C. Callable Time Sets allow you to define calling times for various time zone
4. D. A Callable Time Set can then be associated with multiple campaigns.
5. E. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
6. F. Callable Time Sets are used to define when a campaign starts and stops.

Correct Answer: D
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

1. A. Internet Explorer
2. B. Firefox
3. C. Chrome
4. D. Safari
5. E. Opera
6. F. Avant

Correct Answer: BC
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/

Recording Policies can be configured for what type(s) of contact(s)?

1. A. Call
2. B. Chat
3. C. Email
4. D. Message
5. E. All of the above

Correct Answer: A