Field-Service-Lightning-Consultant Free Practice Test

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

1. A. Update the Service Appointment Status field.
2. B. Update the Service Appointment field "In Jeopardy."
3. C. Update the Service Appointment Chatter feed.
4. D. Reschedule the Service Appointment for later.

Correct Answer: C

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments? Choose 2 answers

1. A. A Service Appointment can be shared by clicking Sharing on the record.
2. B. The Service Appointment's parent record can be shared with the assigned resource.
3. C. Auto-generated scheduled Service Appointments will be shared with resources.
4. D. Make the dispatcher the assigned resource on the Service Appointments.

Correct Answer: AD

Which fields on service appointments help ensure that they are completed within
the agreed upon service level agreement (SLA) with universal containers customers?

1. A. Scheduled start, scheduled end
2. B. Actual start, actual end
3. C. Earliest start permitted, due date
4. D. Arrival window start, arrival window end

Correct Answer: C

Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

1. A. Use Territory-specific Operating Hours.
2. B. Use Customer Operating Hours.
3. C. Use Multiple Operating Hours with Slots for each hour.
4. D. Use Exact Appointments on the Work Types.

Correct Answer: A

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

1. A. Create 5 Resources with 20 hours available a week.
2. B. Create a Resource with 20 hours available a day.
3. C. Create 100 Service Appointments with Contractors as Required Resources.
4. D. Create a Capacity-based Resource with 100 hours capacity a week.

Correct Answer: D