Field-Service-Lightning-Consultant Free Practice Test

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

1. A. Create Work Types with Work Order Line Items.
2. B. Create Work Types with Products Consumed.
3. C. Create Work Types and Locations.
4. D. Create Work Types with Products Required.

Correct Answer: D

When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer
Which process should the consultant use to meet the requirements?

1. A. Add the resources as a required resource on the contact
2. B. Add the resources as a required resource on the work order
3. C. Add the resources as a required resource on the asset
4. D. Add the resources as a required resource on the account

Correct Answer: D

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

1. A. Create CSS in the Dispatcher’s Console.
2. B. Add Fields on the Page Layout.
3. C. Use Lookup Fields.
4. D. Configure Field Sets on the Service Appointment.

Correct Answer: D

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field
Service Technician skills. What should the Consultant consider when using Work Types?

1. A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
2. B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
3. C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
4. D. A Work Order Line Item will inherit their parent Work Order’s Work Type Skills, and the user is unable to make additional changes.

Correct Answer: B

A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

1. A. Add each Asset to a separate Work Order Line Ite
2. B. Create a Service Appointment for each Line Item.
3. C. Add each Asset to a separate child Work Orde
4. D. Create a Service Appointment for the parent Work Order.
5. E. Add each Asset to a separate Work Order Line Ite
6. F. Create a Service Appointment for the Work Order.
7. G. Add each Asset to a separate Work Orde
8. H. Create a Service Appointment for each Work Order.

Correct Answer: CD