Field-Service-Lightning-Consultant Free Practice Test

Universal container has enabled field service lightning and want to enable milestones for work order. What should a consultant take into consideration?

1. A. Creating milestones for word orders requires an entitlement for case
2. B. Creating milestones trackers requires a custom lightning component
3. C. Creating entitlements for work orders requires a custom lightning component
4. D. Creating entitlement for class and work order must be separated

Correct Answer: D

universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used
Which three data elements should a consultant recommend tracking to support this? requirement
Choose 3 answers

1. A. Products required
2. B. Inventory
3. C. Mobile locations
4. D. Warehouse locations
5. E. Product consumed

Correct Answer: ACE

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

1. A. Utilize Schedules Jobs from the Field Service Admin app.
2. B. Enable Notifications in Field Service Settings.
3. C. Utilize Triggers to send emails to relevant users.
4. D. Enable Push Notifications in the Service Console app.

Correct Answer: B

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

1. A. Define a generation horizon of 14 days.
2. B. Define a generation timeframe of 14 days.
3. C. Configure Auto-generate Work Orders to True.
4. D. Define a generation horizon of 20,160 minutes.

Correct Answer: A

Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer’s container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer’s container?

1. A. Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.
2. B. Add the container as an asset on the account and mark the parts internal assets.
3. C. Add the container as a product on the account and the parts to a child product related list.
4. D. Create a hierarchical relationship between the parent product container and child parts products.

Correct Answer: A