Field-Service-Lightning-Consultant Free Practice Test

Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

1. A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to “scheduled.”
2. B. Ensure that Status Transitions are configured to prevent the update from “Cannot Complete” to "None."
3. C. Define “Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
4. D. Define “Cannot Complete” as a Pinned Status for Scheduling and Optimization Services.

Correct Answer: BD

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

1. A. Implement Work Types and Skill Assignments.
2. B. Implement Assignment Rules and Work Orders.
3. C. Assign Skills and Skill Levels to Users.
4. D. Assign Skills and Skill Levels to Resources.

Correct Answer: AD

in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

1. A. Jobs can take longer than the available resources hours in a day.
2. B. jobs need to be performed at the same site on the same day of the week.
3. C. jobs require multiple stages of work performed by different resources.
4. D. jobs require consecutive days of work and can span over weekends.

Correct Answer: AD

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

1. A. F5L Dispatcher License
2. B. FSL Resource License
3. C. FSL Admin License
4. D. FSL Agent License

Correct Answer: D

Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

1. A. Establish a Preventative Maintenance program for their install base.
2. B. Integrate IoT data from their install base to detect asset issues.
3. C. Launch a feedback survey to their install base and follow up on results.
4. D. Review existing contracts for obsolete provisions and requirements.

Correct Answer: AD