Field-Service-Lightning-Consultant Free Practice Test

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

1. A. Link rules to Relevance Groups.
2. B. Assign a high efficiency score.
3. C. Check 'Keep These Appointments Scheduled'.
4. D. Include a Match Fields work rule.

Correct Answer: B

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly? Choose 2 answers

1. A. Set the Service Appointment to Dispatch in Field Service Settings.
2. B. Enable Drip Feed Dispatching in Field Service Settings.
3. C. Set the Number of Services to Drip Feed on the Service Territory.
4. D. Enable Sharing of Dispatched Service Appointments.

Correct Answer: BC

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

1. A. Service Due Date
2. B. Customer Working Hours
3. C. Customer Entitlement
4. D. Service Urgency

Correct Answer: C

Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

1. A. Use work type with required skills
2. B. Assign the appropriate skill to resource
3. C. Select the relevant work type for each resource
4. D. Create a multiple work order line per service

Correct Answer: AB

Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?

1. A. Create a custom Gantt action to call an apex class to reschedule appointments.
2. B. Write a batch apex class to unscheduled low priority work orders.
3. C. Define a global optimization job to run hourly.
4. D. Apply the reshuffle action within the Gantt.

Correct Answer: D