Field-Service-Lightning-Consultant Free Practice Test

Universal Containers's (UC) Technicians use the iOS Salesforce Field Service mobile app to track Service Appointments. UC requires some customers to sign their Service Reports when work is completed. The majority of UC's customers receive a Service Report without signature capture.
How should a Consultant configure Salesforce Field Service to support customer signatures?

1. A. Build a Flow on the Service Appointment record.
2. B. Install an AppExchange eSignature solution.
3. C. Generate a Service Report with a Signature Type.
4. D. Supply each Service Technician with a portable printer.

Correct Answer: B

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

1. A. Parent/Child Work Orders
2. B. Cases Only
3. C. Cases and Work Orders
4. D. Work Orders only

Correct Answer: A

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

1. A. Open a Case and inform Customer of weekend service pricing.
2. B. Open a Case and send email with new Service Offerings.
3. C. Open a Case and a renewal Opportunity for the Sales team.
4. D. Open a Case and create a Work Order for the Dispatch Team.

Correct Answer: AB

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

1. A. Service Objectives and Work Types
2. B. Service Objectives and Work Rules
3. C. Service Levels and Work Rules
4. D. Service Contracts and Service Levels.

Correct Answer: B

Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

1. A. Use Work Order and Work Order Line Items.
2. B. Use the Einstein Pricing Configurator.
3. C. Set up Products and Price Books.
4. D. Use a custom object to model the Work Order pricing.

Correct Answer: AC