Field-Service-Lightning-Consultant Free Practice Test

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

1. A. Match Fields
2. B. Required Resource
3. C. Match Boolean
4. D. Preferred Resource

Correct Answer: C

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

1. A. Use Assets and define a hierarchy.
2. B. Use a custom object to model the BoM.
3. C. Use an ERP to manage the BoM.
4. D. Use Products and add to an Order.

Correct Answer: C

one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm
On which object should a consultant set operating Hours to meet this requirement?

1. A. Service territory number
2. B. Service territories
3. C. Service appointment
4. D. Account

Correct Answer: D

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

1. A. Validation Rules and Work Types
2. B. Work Types and Skill Requirements
3. C. Milestones and Service Appointments
4. D. Skill Requirements and Entitlements

Correct Answer: A

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

1. A. Open a Case and inform Customer of weekend service pricing.
2. B. Open a Case and send email with new Service Offerings.
3. C. Open a Case and a renewal Opportunity for the Sales team.
4. D. Open a Case and create a Work Order for the Dispatch Team.

Correct Answer: AB