Field-Service-Lightning-Consultant Free Practice Test

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

1. A. Create an Apex Trigger.
2. B. Build a Workflow Rule.
3. C. Enable Drip feed Dispatch.
4. D. Configure an Auto Dispatch Scheduled Job.

Correct Answer: C

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

1. A. Work Order Line Items
2. B. Service Contract
3. C. Work Order
4. D. Account

Correct Answer: D

Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

1. A. Create a new Service Appointment for each site visit.
2. B. Create a new Child Work Order for each site visit.
3. C. Create a new Product Consumed for each site visit.
4. D. Create a new Work Order Line Item for each site visit.

Correct Answer: A

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?

1. A. Work order will have multiple service appointment
2. B. Each service appointment will be linked to the asset
3. C. Each account will have a service appointment that will represent the work to be done at customer site
4. D. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
5. E. Each asset will have a service appointment that will represent work order needed each machine

Correct Answer: C

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

1. A. Work Types, Resource Availabilities, and Operating Hours
2. B. Service Territories, Resource Capacity, and Business Hours
3. C. Service Territories, Operating Hours, and Resource Absences
4. D. Skills, Operating Hours, Time Slots, and Holidays.

Correct Answer: C